Why can’t I sign in?
Confirm that you are signed into iCloud, that Sign in with Apple is available for your Apple ID, and that the device has a network connection. If the issue continues, restart the app and try again.
BLXSSXM / SUPPORT
How can we help?
Find an answer, explore the docs, or send us a note. We’ll point you in the right direction.
Current response time
Within 2 business days
Support options
01
Email support
Get help with your account, projects, exports, billing, or something that is not working as expected.
Send an email 02Browse the docs
Find quick starts and practical guidance for prompts, motion, projects, assets, collaboration, and exports.
Open documentation 03Start a project
Talk with the studio about creative direction, production, interactive work, or a custom build.
Contact the studioFor faster help, include the email on your account, the project name, what you expected to happen, and a screenshot or error message when relevant.
Quick answers
Before you send a note
What can support help with?
We can help with account access, projects, exports, product questions, billing questions, and unexpected behavior. For creative-production enquiries, use the studio contact option.
How quickly will I hear back?
This mock support desk currently targets a reply within two business days. Complex technical issues may take longer to investigate.
What should I include in my message?
Share the account email, project name, browser or device, the steps you took, and any useful screenshot or error message. Do not send passwords or payment-card details.
BLXSSXM APP
Quick answers
How do I enable camera or photo access?
Open the system Settings app, select BLXSSXM, and enable Camera and Photos access. The app asks only when a feature needs that permission.
How do I restore a purchase?
Sign in with the same Apple ID used for the purchase, then choose Restore Purchases in BLXSSXM. If an entitlement is still missing, email support with the approximate purchase date—never send payment credentials.